Refund Policy

At EZZAYEX LLC, we stand behind the quality of our platform. This Refund Policy outlines the conditions under which refunds are granted.

1. 14-Day Money-Back Guarantee

New subscribers are eligible for a full refund within 14 days of their initial payment, provided:

• The request is submitted within 14 calendar days of the original payment date
• The account has not violated our Terms of Service
• This is your first subscription (not a renewal or re-subscription)

To request a refund, contact us at (302) 309-6495 or through our contact form within 14 days.

2. Subscription Renewals

Recurring charges are generally non-refundable. If charged for a renewal, you may request a refund within 48 hours of the renewal date at our discretion. Requests after 48 hours will not be honored.

3. Annual Subscriptions

Annual subscriptions may be refunded for unused months within the first 30 days. After 30 days, annual plans are non-refundable — you retain access until the end of the paid period.

4. Managed Services

Managed service fees (PPC, SEO, content creation) are non-refundable once work has commenced. If work has not yet started, contact us within 24 hours of payment.

5. Non-Refundable Items

• Setup or onboarding fees
• Completed custom development work
• Add-on purchases after the 14-day window
• Accounts terminated for Terms of Service violations
• Third-party advertising spend (Google Ads, Meta Ads budgets)
• Domain registration or third-party service fees

6. Service Downtime Credits

For prolonged outages exceeding our 99.9% SLA, eligible clients may receive a prorated service credit applied to future billing. Credits are not redeemable as cash.

7. How to Request a Refund

• Phone: (302) 309-6495 (Mon–Fri 9AM–6PM EST)
• Online: Contact form — select "Billing / Refund"

Approved refunds are processed within 5–10 business days to the original payment method.

8. Chargebacks

Please contact us before initiating a chargeback. Chargebacks without prior contact may result in account suspension. We resolve billing disputes fairly and promptly.

9. Contact

• EZZAYEX LLC
• 8 The Green, STE B, Dover, Kent County, DE 19901
• Phone: (302) 309-6495
• Online Contact Form